Frequently Asked Questions
Everything you need to know about our premium home decor and shipping.
What is the typical lead time for custom crest orders?
Each custom piece is handcrafted to order. Standard processing takes 5-7 business days, followed by an additional 3-5 days for domestic shipping within the United States.
Do you offer international shipping for your home goods?
Yes, we ship our collections worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and the weight of the items.
What is your return policy for damaged or defective items?
We take pride in our quality. If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will provide a pre-paid return label and ship a replacement immediately.
Are your materials sustainably sourced?
Crests & Arms is committed to ethical craftsmanship. We use FSC-certified wood and recycled metals in over 80% of our home decor products to minimize our environmental footprint.
Can I request a custom family coat of arms design?
Absolutely. Our 'Bespoke' service allows you to work directly with our designers to recreate historical family crests or develop a modern emblem for your home.
How should I care for my brass and wood products?
To maintain the luster of your items, we recommend dusting with a soft, dry microfiber cloth. Avoid using harsh chemical cleaners or abrasive pads which may damage the protective finish.